Terms and Conditions

General

  • Under no circumstance is pornography permitted. Nudity, adult-oriented e-commerce stores, and similar are allowed if the content is legal in India. OnlinXP will be the sole arbiter as to what constitutes a violation of this provision.
  • Search Engine Optimization (SEO) farms or similar are strictly forbidden on OnlinXP servers and networks. SEO farms create undue strain and resource abuse on any given server and affect all clients.
  • Banner rotation services and link exchange networks are not permitted.
  • Off-site media storage is not permitted.
  • Operating a public mirror site is not permitted.
  • Running a proxy or anonymizer, whether publicly accessible or protected, is not permitted.
  • Prime bank or bank debenture-related sites, lottery sites, muds or online RPGs, hate sites, hacker-related sites, sites promoting illegal activity, IP scanner or other hacking tools, mail bombing or spam scripts, or forums and websites that distribute or promote warez content are expressly forbidden.
  • Bit torrent applications, trackers, and clients as well as any file-sharing/peer-to-peer activities are forbidden.
  • The operation of gaming servers (such as but not limited to Minecraft, Counter-Strike, Half-Life, battlefield1492) are forbidden.
  • Web spiders and indexers are not permitted.
  • Spamming is not allowed.

The above mentioned services / web content create undue system load on our servers. All violations will be shut down immediately and may result in account suspension and/or termination. No refund will be provided in such cases.


Fake hits through API, single IP or other malicious sources will not be entertained. Any attempts to undermine or cause harm to a Onlinxp Internet Solutions server or customer of Onlinxp is strictly prohibited.


The client is solely responsible for the content or data hosted at his/her website/server. He/she will be directly responsible for any legal action that may arise due to content hosted at his/her website/server. If asked by government authorities, Onlinxp has full rights to share client's details/data even without client's approval.


Domain Registration

Domain Registration:

If some other party is able to get the domain name (that you have applied for) registered prior to you, then OnlinXP cannot and shall not be held liable in such case. In case of any dispute arising out of this, the company's liability shall be restricted purely to making refund of the amount received by it for a new domain request and not beyond.


If in case the client has wrongly spelled his domain name then no refund will be applicable following the registration of domain.


You acknowledge that you have read ICANN Registrant Rights and have understood the responsibilities and rights that registrants (you) have with their domain registrar (OnlinXP) when they have a domain name registered through them.


Domain Renewals:

You acknowledge that it's your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the OnlinXP's database. Should renewal fees go unpaid for a service, the service will expire automatically & OnlinXP will not be responsible for any loss that may occur due to expiry/termination of services.


Domain Transfer:

Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by Onlinxp.com on behalf of the account holder, a handling fee may be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.


All domain Registration/Renewals/Transfers are governed by ICANN Policy.


Thus, you agree to have read, understood, and acknowledge to be bound legally by the Registrar Transfer Dispute Resolution Policy; ICANN Rules for Uniform Domain Name Dispute Resolution Policy; this Agreement; any OnlinXP policies and procedures that are or may be published from time to time by OnlinXP, ICANN, and/or the Registry Administrator chosen by ICANN.


Nameservers and Servers:

It is the client's responsibility to change the nameservers. The propagation time for changes to reflect would be 48-72 hours and it can even exceed due to registry problems, ISP issues or technical factors whatsoever. The company in all such cases cannot and shall not be held liable to for changing of nameservers or any delays associated with it. No complaint tickets in this regard shall be entertained also.


All genuine and valid password reset requests from owners originating from member control panel shall be processed and completed. In case of any disputes, the FTP log and other system specific details shall be made available to concerned government authorities, if a proper request is received from concerned authority.


The company can change its hosted servers at any time as per its necessary technical requirements and shall not be liable to update clients about such steps. Nor shall the company be under any obligation to notify clients about any technical emergency or server downtimes.


Our SLA agreement of 100% uptime is applicable only to Network availability and it does not take into account elements like emergency downtimes and Hardware failure.


Shared Hosting

Any action/processes that abuse/harm OnlinXP's server or negatively impact other clients service experience is strictly prohibited.


Processes

Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:


  • Consume more than 50 MB of RAM.
  • Utilize in excess of 15 seconds of CPU time.
  • Number of open files should not exceed 64.
  • Create core dumps.
  • Number of simultaneous processes should not exceed 5.
  • Execute a script/binary that forks in a way to create a fork bomb.
  • Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program.

Database Restrictions

  • All users are restricted to 15 concurrent MySQL/MSSQL connections.
  • Database servers should not be used as a hosted solution. Database access should only be used for the web site hosted by OnlinXP.
  • Remote database access is for administrative purposes only.
  • Any particular database that abuses/harms OnlinXP's servers or negatively impact other clients service experience is strictly prohibitied. OnlinXP owns the rights to suspend or terminate any database that abuses/harms OnlinXP's servers.
  • OnlinXP provides BRONZE LINUX plan with 1 MYSQL and/or 1 MSSQL Database. Each Database size is limited to 100 MB and the total database size allowed is 100MB.
  • OnlinXP provides Silver Lite plan with 1 MYSQL and/or 1 MSSQL Database. Each Database size is limited to 500 MB and the total database size allowed is 1GB.
  • OnlinXP provides Silver Plus plan 1 MYSQL Databases. Database size is limited to 500 MB and the total database size allowed is 5GB.
  • OnlinXP provides Gold Plus plan with Unlimited MYSQL Databases. Each database size is limited to 500 MB and the total database size allowed is 10GB.

Files and Directories

The total number of inodes in an account may not exceed 75,000. Every file (a webpage, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation.


A directory cannot contain more than 2,500 immediate child files. This includes subdirectories themselves, but does not include files contained within those directories.


Web

  • Simultaneous IIS/Apache connections may not exceed 50 from one individual source at any given time.
  • Web processes should not fork or spawn subprocesses.
  • The number of hits on website hosted on shared server can't exceed to more than 50,000 hits/day.

Email and Mailing Lists

  • Email ID size should be 500 MB each. Though you can create unlimited Email IDs.
  • Files in excess of 10 MB should not be sent via email.
  • Processes should not send outbound mail to more than 25 recipients at any given time. We impose a limitation of 25 Emails/5min.
  • POP connections are limited to 60 per hour.
  • SMTP connections (outbound email connections) are limited to 500 per hour per server account.
  • Mailing lists larger than 1,500 will require a semi dedicated, VPS, or dedicated server from us. Dividing one list into smaller parts to get around this limit is not allowed.
  • Any mailing list over 900 emails is only allowed in off peak times such as Saturday and Sunday or from 1am to 8am IST during the week.
  • Any mailing list must be throttled so that it sends an email every 6 seconds at the very minimum. If the mailing list software you are using doesn't support throttling you must use something else. We do this as this keeps the server load from going very high and causing problems for other users. If you don't do this you will be suspended.
  • We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.
  • No Direct SMTP mailing system scripts are permitted. Mail should be relayed through the local MTA.

Cron Jobs

  • All cron jobs must be niced to 15 or greater (see the Unix manpage for nice for more information).
  • A cron job should not execute more frequently than once every 15 minutes.

Logs

  • No server logs can be provided for the shared/reseller hosting account.

Defining Unlimited

OnlinXP although have plenty of available system resources but to avoid too much consumption of resources by any single user; OnlinXP has placed limits on the amount of a server resources that any given user may consume and the same shall be applicable to you as well. While these are limits, server abuse is not limited to these policies and is up to OnlinXP's discretion what constitutes server abuse.


On certain web hosting plans, OnlinXP does not place limits on the amount of particular resources a single client may use. OnlinXP makes every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service. OnlinXP monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server.


Please note that shared hosting plans are for website hosting, and the storage of backups, file repositories, music files, videos, photo archives, data storage in the form like .exe, .jpg, .png, .mp3, .mp4, .wav, .zip, .rar and similar are strictly prohibited. Violators of this policy may have their accounts terminated without refund. In case your website has videos then only .flv & .3gp formats are allowed with size limit as 4 MB/video.


Maximum 4% CPU resources & 50 MB RAM per account can be consumed in case of shared hosting and OnlinXP shall allow only 500 MB mail box size , 5 GB as total mail box size per domain. It is further clarified that in case of shared hosting maximum 250 mails can be sent per domain with total recipients 25 while mailing 25 mails per 5 min.


We allow 10 FTP per hosting account even in case of Unlimited Domains Hosting Plans.


Reselling in Shared Hosting Plans

Reselling is not allowed on shared hosting plans. If reselling is desired, a reseller plan must be purchased. All the domains for a particular shared hosting account need to have single ownership. OnlinXP holds the full right to suspend/terminate the shared hosting accounts that have domains with multiple ownerships.


Reseller Hosting

  • OnlinXP will not entertain reseller's clients queries.
  • Addon Domain is not allowed in Reseller Plans. The clients will not be able to add any domain as add-on domain & they need to add it as new cPanel account.
  • Each Database size for Reseller Hosting is limited to a maximum of 300 MB.

VPS/Dedicated Servers

OnlinXP provides root server access but in case the client uploads any applications or tamper with the server then OnlinXP will not be responsible for any mishappenings/server failure. The client will be solely responsible for the mishappenings and OnlinXP will not be liable for any support in order to restore the server to its previous state. OnlinXP's support team may ask for the appropriate amount, to be paid by client, in order to restore the server (only if the backup is available).


OnlinXP forbids the use of unauthorized software or use of scripts or software runs on its servers that can cause the server to load beyond a reasonable level, as determined by OnlinXP. Third party script installation is at client's own risk. OnlinXP will not be responsible for any data loss/ security issues that occur due to the third-party software that client installs at their end or get them installed by OnlinXP team. You agree that you shall use only authorized/ licensed software installed by OnlinXP as per your requirement. You will be directly responsible towards the software provider so far as the software is related and OnlinXP shall not be responsible in any manner either towards you or towards the software provider regarding any dispute, claim or any difficulty related to the software.


No client shall change the server passwords without intimating us. In case, any client does it, then he will be responsible for any downtime of server or services.


No server logs can be provided by OnlinXP to clients. In case, client has done the setup to manage server logs then only OnlinXP's team can only assist the client in getting the logs.


In case, a particular VPS/Dedicated server is consuming high bandwidth then clients are liable to pay as per the bandwidth usage.


Email Server Usage

  • The mails in deleted folder will get automatically deleted after 30 days. Rest items will get automatically deleted after 3 months. (Not from the MS Outlook but from email server).
  • No client can use email server for data storage including the option of leaving a copy on the server.
  • Client is allowed to keep only relevant mails keeping in consideration the mailbox size limitations. OnlinXP allows only 500 MB mail box size and 5 GB as total mail box size per domain.

Payment

Service Rates

Customer/Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to him. Customer/Subscriber is aware that the company may prospectively change the specified rates and charges from time to time.


Payment

Establishment of any service is dependent upon receipt of stated charges by the Company. Subsequent payments are due on the anniversary date of the month for that months service or, on the annual renewal date in case of services purchased annually.


Payments are accepted only in the form of crossed Demand Drafts, Cheques, Credit Cards or any other payment option communicated by the company. Charges for all services are payable prior to the beginning of each service period. Failure to pay in no way relieves the customer from making full payment.


OnlinXP retains full rights to charge for or alter specifications or discontinue any of the services/ features offered under the various schemes at any time, without any prior notice.


It shall be our endeavor to set-up the server within stipulated time frame as defined in our SLA, upon the receipt of completed form along with the payment (realization). If however, there is a delay due to any unforeseen circumstances, the customers are requested to kindly bear with us. Additional or customized services are available at extra cost as applicable and as mentioned in the hosting scheme.


You accept that your account may be temporarily or permanently suspended without any prior notice or information to you in any event of non-payment from your side for any of OnlinXP's services.


Payments and Fees

Cheques and Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of OnlinXP. Accounts not paid by due date may be subject to a late fee at the sole discretion of OnlinXP. If you desire to cancel your account, please raise a ticket in the member control panel 30 days in advance. Failure to notify cancellation in advance would result in services billed and payable for the next period.


Failure to Pay

The Company may temporarily deny all services provided or terminate this Agreement upon the failure of customer to pay charges when due. Such termination or denial will not relieve customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.


In case your hosting service expired before the expiration of your domain then the Parking page of our company is shown and it is removed when the payment of hosting renewal is realized to us.


You acknowledge that it's your responsibility to keep records and maintain reminders regarding the expiry of any service. As a convenience to the client, and not as a binding commitment, we may notify him of any expiring services or services due for renewal, via email message sent to the contact information associated with the customer in the OnlinXP's database. Should renewal fees go unpaid for a service, the service will terminate automatically & OnlinXP will not be responsible for any loss that may occur due to expiry/termination of services.


TDS

If any TDS is deducted on the professional services, then the credit for the same would be applicable only and only when the same is reflected in our 26AS for the corresponding quarter.


Fund Transfer

If for any reasons, you are managing two different member panel accounts then transfer of fund from one account to another account is not allowed. While sending offline payments, please make sure that you send us different DD/cheques for different accounts.


Discount & Offers

Any promotional offer introduced through the www.onlinxp.com (OnlinXP) is available inside your Control Panel or while placing the order. Also, any promotional offer is contingent upon company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.


These terms and conditions apply to those promotions where you must redeem a promotion code as part of the offer.


  • The promotion code is valid for a limited time only. Onlinxp reserves the right to modify or cancel it at any time.
  • Each promotion code can be used only once, unless otherwise specified.
  • Each promotion code applies only to qualifying items.
  • Each promotion code applies only to new products sold by Onlinxp. It does not apply to the same products sold by other sellers.
  • The promotion is subject to all restrictions set forth in the offer.
  • Promotions are applicable only for the new customers and not the existing ones.
  • The promotion code is not transferrable and may not be resold.
  • Promotion codes may not be combined with other offers.
  • Limit one promotion code per customer.
  • Void where prohibited.
  • If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

IMPORTANT:

  • All discounts, until explicitly mentioned, will be applicable on new registrations only. The discount will not be provided on renewals.
  • Client should not opt for a premium domain name extension for domain extension that's available free of charge as value add with any service to him/her. If he/she chooses a premium one, then original prices will need to be paid for that TLD.

Change of Registered mail ID.

If request is being sent from registered email ID.


The client needs to send address and ID proof scan copy for cross verification of account ownership. The change in email ID can be immediately done if the address proof provided by the client matches with Onlinxp's records for that particular client.


If registered email ID is inaccessible

The client needs to send us an email alongwith his ID proof mentioning the reason for the change in email ID. We further analyze the situation by sending the mail to the registered email ID for the requested change. We automatically make the changes if we don't get any response from registered email ID within one week (from the mail sent time).


Backup Policy

Your use of the service is purely at your sole risk. Onlinxp is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Onlinxp servers, unless otherwise specified depending on the account type. Onlinxp performs backups of shared and reseller servers; however, these backups are for Onlinxp's administrative purposes only, and are in no way guaranteed! Customers are responsible for maintaining their own backups on their own personal computers. In case you are storing the backup at server then you can only keep single copy of backup. Onlinxp does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Onlinxp's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. It is your responsibility to take backup of your site on your personal computer. We make no guarantees about the availability of backups.


Mailing Policy

Users may not send unsolicited e-mail messages, including, without limitation, bulk commercial advertising or informational announcements ('spam') in a way that could be reasonably expected to adversely impact the Onlinxp's network, including, without limitation, using an e-mail account on Onlinxp's network to send spam or bulk e-mail, or using the service of another provider to send spam or to promote a site hosted on or connected to the Onlinxp's Network.


In addition, Users may not use the Onlinxp's Network in order to:

  1. Send e-mail messages which are excessive and/ or intended to harass or annoy others.
  2. Continue to send e-mail messages to a recipient that has indicated that he/she does not wish to receive them.
  3. Send e-mail with forged TCP/IP packet header information.
  4. Send malicious e-mail, including, without limitation, mailbombing.
  5. Send or receive e-mail messages in a manner that violates the use policies of any other internet service provider.
  6. Use an e-mail box exclusively as a storage space for data
  7. Offer for sale or solicit e-mail lists for the purposes of bulk e-mail.

Onlinxp will not be responsible for any loss that may occur due to blacklisting of IPs due to mass mails.


Sales Commitments

Any commitment of sales team to client regarding availability of technical features, unless in accordance with technical specifications and plans mentioned on company website would not incur any liability upon the company. All such unsubstantiated commitments by sales team on phone or mails would not carry any weight in the eyes of company and exempt it from legal action.


Suspension/Termination

In case of non-payment, all services will be suspended/terminated as per the service's expiry date. Onlinxp will not be responsible for any data loss or monetary loss that you may incur due to this.


Upgradation/Migration

In case of migration/upgradation, your old server/account will be terminated in 48 hours of the activation of the new server/account without any further intimidation. It is the client's responsibility to ensure the full completion of migration within 48 hours of getting the new account details. Onlinxp will not be liable for any data loss/mishappenings that may occur after 48 hours of the activation of new account.


In case you are migrating/upgrading your server/account near the expiry date of the old server/account then client's old service/account will be deactivated on its due expiry date. It is the client's responsibility to migrate all their data on new account before the old server/account expiry date.


In case of VPS server migration, data is migrated from the old VPS (with your previous hosting provider) to the new VPS (bought from us) only if the previous VPS has CPanel or Plesk on it. For all VPS, without a control panel, the support team will only move the website files. All the other databases, emails and any other data will have to be moved by the user.


Account Cancellation:

Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and by the subscribers /customers through the member control panel.


Only the authorized account holder or an authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.


Availability of Services

Subject to the terms and conditions of this agreement, Onlinxp shall try its level best to offer the dedicated services throughout the term of this Agreement. You, however agree that from time to time the services may be inaccessible/ inoperable for any reason, including, without any limitation:


  • Equipment malfunctions.
  • Causes beyond the control of Onlinxp or that are not reasonably foreseeable by Onlinxp, including, without limitation, failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks or other failures.
  • Periodic repair procedures or maintenance that Onlinxp may undertake from time to time.

You agree Onlinxp has no control of availability of services on a continuous and/ or uninterrupted basis.


You further agree that as a normal course of its business, it may be really necessary for Onlinxp to migrate its servers. As a result, even though you may have a dedicated IP, You may be assigned a different IP number. Onlinxp does not warrant that you will be able to consistently maintain your allotted IP numbers.


Onlinxp offers a network uptime guarantee of 100%. If Onlinxp fails to maintain this level, you may contact Onlinxp for further follow up. Any credit offered may be used only for the purchase of further services and products from Onlinxp, (excluding applicable taxes), this service is not available for our dedicated server clients. The credit, however, does not apply to service interruptions caused by:


  • Errors caused by you from custom coding or scripting, at your end; or
  • Causes beyond control of Onlinxp or that are not reasonably foreseeable by Onlinxp; or
  • Periodic scheduled repairs or maintenance Onlinxp may undertake from time to time; and
  • Outages that do not affect the appearance of the website but simply affect access to the site such as email and FTP; or
  • Outages related to the reliability of certain programming environments.

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